How do I generate an HAR file for troubleshooting?

When you experience a complex issue, our Support Team may ask for additional information about the network requests that occur within your browser when the issue occurs. This will come in the form of a HAR file, which shows a log of network requests while the issue is occurring.

 

In Chrome

  1. Open Developer Tools:
     
    • Press F12 or Ctrl + Shift + I (Windows) / Cmd + Option + I (Mac).
    • Alternatively, right-click on the webpage, select Inspect, and go to the Network tab.Screenshot 2025-06-12 at 10.05.58 AM.png
  2. Record Network Activity:
     
    • Make sure the Network tab is selected.
    • Check if the Record button (a circle in the top-left corner) is red. If not, click it to start recording.
    • Enable Preserve log to capture activity across page navigations.Screenshot 2025-06-12 at 10.06.17 AM.png
  3. Load the Page:
     
    • Refresh the page or perform the action you want to record.
  4. Save the HAR File:
     
    • Right-click in the Network tab.
    • Select Save all as HAR with content.
    • Choose a location to save the HAR file.
  5.  Send the HAR file to the Support Team

In Firefox

  1. Open Developer Tools:
     
    • Press F12 or Ctrl + Shift + I (Windows) / Cmd + Option + I (Mac).
    • Go to the Network tab.
  2. Record Network Activity:
     
    • Check if the Record button is red; if not, click it.
    • Enable Persist Logs to record activity during navigation.
  3. Load the Page:
     
    • Refresh the page or perform the action you want to capture.
  4. Save the HAR File:
     
    • Right-click inside the Network tab.
    • Select Save All As HAR.
    • Save the HAR file to your desired location.
  5. Send the HAR file to the Support Team.

In Microsoft Edge

  1. Open Developer Tools:
     
    • Press F12 or Ctrl + Shift + I (Windows).
    • Go to the Network tab.
  2. Record Network Activity:
     
    • Ensure the Record button is red, or click it to start.
    • Enable Preserve log to capture across page loads.
  3. Load the Page:
     
    • Refresh the page or perform the action you want to capture.
  4. Save the HAR File:
     
    • Right-click in the Network tab.
    • Select Save all as HAR with content.
    • Choose where to save it.
  5.  Send the HAR file to the Support Team.

In Safari

  1. Enable Developer Tools (if not done):
     
    • Go to Safari > Preferences > Advanced.
    • Check Show Develop menu in menu bar.
  2. Open Developer Tools:
     
    • Click Develop > Show Web Inspector or press Cmd + Option + I.
    • Go to the Network tab.
  3. Record Network Activity:
     
    • Start recording if it's not already recording.
  4. Load the Page:
     
    • Refresh or perform the action to capture.
  5. Export the HAR File:
     
    • Right-click in the Network tab and select Export HAR.
    • Save the HAR file.
  6.  Send the HAR file to the Support Team.
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