When you experience a complex issue, our Support Team may ask for additional information about the network requests that occur within your browser when the issue occurs. This will come in the form of a HAR file, which shows a log of network requests while the issue is occurring.
In Chrome
- Open Developer Tools:
- Press
F12orCtrl + Shift + I(Windows) /Cmd + Option + I(Mac). - Alternatively, right-click on the webpage, select Inspect, and go to the Network tab.
- Press
- Record Network Activity:
- Make sure the Network tab is selected.
- Check if the Record button (a circle in the top-left corner) is red. If not, click it to start recording.
- Enable Preserve log to capture activity across page navigations.
- Load the Page:
- Refresh the page or perform the action you want to record.
- Save the HAR File:
- Right-click in the Network tab.
- Select Save all as HAR with content.
- Choose a location to save the HAR file.
- Send the HAR file to the Support Team
In Firefox
- Open Developer Tools:
- Press
F12orCtrl + Shift + I(Windows) /Cmd + Option + I(Mac). - Go to the Network tab.
- Press
- Record Network Activity:
- Check if the Record button is red; if not, click it.
- Enable Persist Logs to record activity during navigation.
- Load the Page:
- Refresh the page or perform the action you want to capture.
- Save the HAR File:
- Right-click inside the Network tab.
- Select Save All As HAR.
- Save the HAR file to your desired location.
- Send the HAR file to the Support Team.
In Microsoft Edge
- Open Developer Tools:
- Press
F12orCtrl + Shift + I(Windows). - Go to the Network tab.
- Press
- Record Network Activity:
- Ensure the Record button is red, or click it to start.
- Enable Preserve log to capture across page loads.
- Load the Page:
- Refresh the page or perform the action you want to capture.
- Save the HAR File:
- Right-click in the Network tab.
- Select Save all as HAR with content.
- Choose where to save it.
- Send the HAR file to the Support Team.
In Safari
- Enable Developer Tools (if not done):
- Go to Safari > Preferences > Advanced.
- Check Show Develop menu in menu bar.
- Open Developer Tools:
- Click Develop > Show Web Inspector or press
Cmd + Option + I. - Go to the Network tab.
- Click Develop > Show Web Inspector or press
- Record Network Activity:
- Start recording if it's not already recording.
- Load the Page:
- Refresh or perform the action to capture.
- Export the HAR File:
- Right-click in the Network tab and select Export HAR.
- Save the HAR file.
- Send the HAR file to the Support Team.
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